Your privacy is our responsibility

Introduction & Scope of the Policy

00bd9 is a safe and reliable online betting and casino platform for Bangladesh. We place the highest priority on our users' privacy. This Privacy Policy ("Policy") describes how your personal information is processed when you use the 00bd9 website and its related services ("Platform").

This Policy applies to all services provided through the 00bd9.lat domain. When you create an account, log in, play games, or complete any transaction on our platform, you are considered to have accepted the terms of this Policy.

What information we collect

We collect various types of information to ensure your service on the 00bd9 platform and to maintain a safe environment. This information comes from two main sources: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

The information you provide during account registration and verification includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Government-issued identity document details (for identity verification purposes)
• Financial transaction details: records of transactions made via bKash, Nagad, Rocket, or bank transfer

2.2 Automatically Collected Information

When you use our platform, the following information is recorded automatically:

• IP address and device type
• Browser type and version
• Time and duration of website visits
• A record of the pages you have visited
• Gaming history and activity logs
• Session data and usage patterns

2.3 Information Received from Third Parties

In some cases, we may receive limited information from trusted third-party service providers for payment processing or identity verification purposes. This information is used solely to ensure the security and accuracy of your account.

How your information is used

00bd9 uses your information only for legitimate and specific purposes. The main purposes are listed below:

• Account Management: To create, manage, and verify your account.
• Service Delivery: To provide gaming, betting, and other platform services.
• Financial Transactions: To securely process all transactions, including deposits and withdrawals.
• Customer Support: To resolve your issues and answer your questions.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Responsible Gaming: To monitor your gaming habits and help prevent the harmful effects of excessive play.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To improve our service quality and user experience.

We never sell or transfer your information to third parties for marketing purposes.

Cookies & Tracking Technologies

Cookies and similar tracking technologies are used on the 00bd9 website to improve your experience.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform. Without these cookies, login and account-related services will not work properly.
• Functional Cookies: Help remember your preferences and settings, such as language selection.
• Analytical Cookies: Collect statistics to help us understand how our platform is being used.
• Security Cookies: Used to detect fraudulent activity.

4.2 Cookie Controls

You can choose to accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform services to not work properly.

Data Sharing & Disclosure

00bd9 does not sell your personal information to third parties. However, in certain limited circumstances your information may be shared with specific parties:

5.1 Service Provider Partners

We work with trusted third parties for payment processing, identity verification, and technical infrastructure management. Only the information necessary to complete specific tasks is shared with these partners, and they may not use this information for any other purpose.

5.2 Legal Obligations

In the case of a court order, a lawful request from law enforcement, or any other legal obligation, we may be required to share your information with the relevant authorities.

5.3 Business Restructuring

In the event of business changes such as a merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. We will notify you in advance if such a change occurs.

Data Security Measures

00bd9 follows industry-leading security technologies and processes to protect your information.

• SSL Encryption: All data transmissions on our platform are secured with 256-bit SSL encryption, which prevents any unauthorized party from reading or altering your information during transfer.
• Secure Server Environment: Our servers are operated in secure data centers where access is controlled at both the physical and digital levels.
• Access Controls: Only authorized staff can view your information, and all their activity is logged.
• Regular Security Audits: We conduct regular security audits to identify potential vulnerabilities.
• Fraud Detection: Advanced systems are used to automatically detect suspicious transactions and login attempts.

Please note that no one can guarantee 100% security for data transmission over the internet. It is your responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

Data Retention Period

How long 00bd9 retains your personal information depends on the type of information and the purpose for which it was collected.

• Account Information: Retained for as long as your account is active. Even after an account is closed, some information may be kept for a specified period due to applicable legal obligations.
• Transaction Records: Financial transaction information may be retained for an extended period for legal and accounting purposes.
• Communication Records: The history of support-related communications is kept for a limited time for service improvement purposes.
• Cookie & Analytics Data: Generally retained for a short period and deleted automatically.

When information is no longer needed, we securely delete it or process it in a way that it is no longer personally identifiable.

Your rights regarding your data

As a 00bd9 user, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though it may not always be possible to delete all information immediately for legal reasons.
• Right to Object: You may object to the use of your information for specific purposes.
• Data Portability: In some cases you may receive a copy of your information in a machine-readable format.
• Withdrawal of Consent: If you have previously given consent for your information to be used for a specific purpose, you may withdraw that consent at any time.

To exercise any of these rights, please contact our support team. We will respond as promptly as possible after verifying your request.

Protection of Minors

00bd9 is for users aged 21 and above only. We never knowingly collect personal information from minors.

We operate an age verification process, and if we have reason to believe that an account is being used by a minor, we will immediately suspend it and carry out verification.

If you believe a minor is using our platform, please let us know by emailing [email protected].

Changes to the Policy

00bd9 may update this Privacy Policy at any time when it sees fit. Depending on the nature of the change, we will notify you in the following ways:

• For significant changes, a notice will be sent to your registered email.
• The "Last Updated" date at the top of the Policy will be changed.
• In some cases, you may be asked to consent to the new policy when logging in to the platform.

If you continue to use the platform after we have notified you of changes, you are considered to have accepted the new policy. We therefore recommend checking this page regularly.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. The 00bd9 support team is available 7 days a week, 24 hours a day.